Privacy Policy

At Lumiere, your privacy matters to us as much as the craftsmanship behind every piece we create. This policy explains simply and clearly how we collect, use, and protect your personal information when you shop with us.

When you place an order or create an account, we collect your name, email address, shipping address, and payment details. We may also collect browsing data such as pages visited and items viewed to help us improve your experience. We never collect more than we need.

We use your information to process and fulfill your orders, send shipping updates, and respond to your enquiries. If you opt in, we may also send you news about new collections, exclusive previews, and special offers. You can unsubscribe from marketing emails at any time.

We use cookies to keep your shopping cart active, remember your preferences, and understand how visitors use our site. You can adjust your cookie settings in your browser at any time, though some features may not work as intended if cookies are disabled.

We take the security of your data seriously. All transactions on Lumiere are processed through encrypted, SSL-secured connections, and we never store your full payment card details on our servers. Your personal information is handled with the same care we put into every piece of jewelry we offer.

We do not sell or rent your personal information to third parties. We only share your data with trusted service providers — such as shipping carriers and payment processors — who need it to fulfill your order. These partners are required to keep your information confidential.

You have the right to access, update, or request deletion of your personal data at any time. You may also opt out of marketing communications by clicking "unsubscribe" in any email or by reaching out to us directly — we'll take care of it promptly.